By now most of you should know that Kentico 10 was released about 10 months ago. What you might not know is that as part of the 10.0 release, under the hood, Kentico re-engineered the major relationships between the CMS’s Users, Contacts, and Subscribers (newsletter recipients). The primary reason for this was to address and increase the scalability of the Kentico EMS platform. As a result of this work, Kentico 10 can now handle a shockingly high level of Contacts in the system (100 million according to best practices).
All of this awesomeness is the reason why I was a little bit shocked when my team and I were troubleshooting a problem with a Kentico EMS site that we had recently upgraded to Kentico 10.0. In the final stages of pushing the upgrade live, our client noticed that there seemed to be something amiss between Users and Contacts when a registered user updated their profile using the My Account functionality that comes with Kentico. The short of it was that when a user updated their email address, everything worked great, except for the fact that we were using Kentico EMS functionality to track anonymous and known website visitors and their web activity, and the user’s related contact record did not contain the correct updated value for the newly entered email address. It just didn’t feel correct.
Keep reading to find out what the cause of the issue was, and how to quickly resolve it.